Depend on Direct Lighting for the best choice, quality and service.
Direct Lighting is a family owned and operated business, providing a wide range of quality products, and bringing the latest lines in lighting to customers, in Albany and WA-wide.
Founder/ Managing Director: Greg Spaanderman
Over 25 years in consultation and point of sale service
Our passion at Direct Lighting is home decoration, and we love helping customers find the right products for their needs and circumstances.
I ran a successful bicycle retail store for 16 years and really enjoyed the customer service aspect of the business. I then worked as a real estate agent, which gave me a passion for beautiful presentation in and around the home. The effect of good lighting solutions, will dress any home, highlight features, and create useful living spaces.
When I purchased Direct Lighting in 2013, it was a natural fit for my experience and interest.
We have a great team and we are excited to bring a wide and inspiring product range to residents, and businesses, in and around Albany. When we opened our online service in 2013, we were delighted to win the custom of shoppers WA and Australia-wide, and to be able to offer competitive value and satisfaction from our Albany store.
We would attribute our operational success to our commitment to good customer service, and to our extensive, high quality range, which is readily available in store or online. Also, with over 5000 products in stock, we have a fantastic supplier network and, as a consequence of this, a great pricing advantage.
In this business good customer service means understanding how products look and feel in the home, and giving honest and useful advice about the aesthetics and the function of different products. Lighting is art and as we have been in home decoration for over 7 years, we have lots of knowledge to share.
When it comes to purchasing online, customers need to be able to trust their retailer. We offer excellent follow up service and a flexible return policy, with excellent guarantees, as it is important that the online shopper feels secure in their purchase.
We offer a fair and flexible returns policy, and postage refunds on return of faulty goods. Click here to see our Returns Policy in full.
Albany is a growing manufacturing and distribution hub, offering a fantastic lifestyle. We are keen to prove that the region can provide an excellent distribution service, state and nation-wide, bringing some of our good old fashioned country values to a broader market place.
Store Manager – Lee
Seven years in retail lighting and customer service
I enjoy providing good customer service and a pleasant shopping experience. For the customer, making decisions can be stressful and time consuming, but I aim to make it as easy as possible. It feels good to help customers narrow down their options and select the very best solution for their home or business.